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Refund Policy

1. General Disclaimer

The explanations and information provided in this Refund Policy include general and high-level explanations of concepts related to refund terms. You should not rely on this document as legal advice or as recommendations regarding what you should actually do, as Impax LLC cannot anticipate the specific legal or commercial circumstances applicable to every customer or situation. Customers are encouraged to consult with a qualified attorney to understand the implications of this Refund Policy or any other contractual documentation.
 

Having said that, a Refund Policy is a legally binding document intended to establish the legal relationship between a business and its customers regarding how, when, and under what conditions refunds may be issued. Online businesses selling products or services may also be required—depending on applicable laws and regulations—to publish a refund or return policy. In certain jurisdictions, such policies are required to comply with consumer protection laws. This Refund Policy is also intended to help Impax LLC reduce or prevent potential legal disputes with customers regarding dissatisfaction with purchased products or services.

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2. Scope of Policy

This Refund Policy governs all transactions between Impax LLC, a sole proprietorship limited liability company operating in the Commonwealth of Virginia, and any customer purchasing services through the website impaxllc.org or by any other method of engagement.
 

By purchasing services from Impax LLC, the customer acknowledges and agrees to the terms contained in this Refund Policy.

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3. Timeframe for Refund Requests

Customers may request a refund within the following timeframe:

  • For digital or consulting services: Refund requests must be submitted within 7 calendar days of the original purchase, provided that no substantial portion of the service has been delivered.

  • For scheduled sessions, consultations, or coaching services: Refund requests must be made at least 24 hours prior to the scheduled appointment time. Refunds are not available for missed appointments or cancellations made less than 24 hours before the scheduled service.
     

Impax LLC reserves the right to request proof of purchase and any additional information necessary to process the refund request.

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4. Refund Eligibility

Refunds may be issued under the following conditions:

  1. Non-delivery of service: If the customer paid for a service that Impax LLC did not provide.

  2. Material error or failure by Impax LLC: If an error attributable solely to Impax LLC results in the customer not receiving the service agreed upon.

  3. Technical issues: If due to technical or system errors attributed directly to Impax LLC, a purchased service becomes inaccessible and cannot be restored within a reasonable timeframe.
     

Refunds will not be issued if:

  • The service has already been substantially delivered.

  • The customer is dissatisfied due to subjective preferences (e.g., “I changed my mind,” “I no longer want the service,” etc.).

  • The customer failed to attend a scheduled session (no-show).

  • The customer canceled less than 24 hours before a scheduled session.

  • The dissatisfaction arises from circumstances beyond the control of Impax LLC.
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5. Nature of Refunds

  • Refunds, when approved, will be issued as full or partial refunds, depending on the degree of completion of the service and the circumstances of the request.

  • Partial refunds may be issued at the sole discretion of Impax LLC where a portion of the service has already been provided.

  • Refunds will be issued to the original method of payment, unless otherwise required by law.
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6. Processing Time

Refunds may take up to 10 business days to process once approved. Processing times may vary depending on the customer’s payment provider, financial institution, or other external factors.

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7. Non-Refundable Services

The following services are expressly non-refundable:

  • Digital products, templates, or downloads delivered electronically.

  • Fully completed consulting, coaching, or conflict resolution services.

  • Group sessions, workshops, and attendance-based programs once participation has begun.
     

8. Right to Modify

Impax LLC reserves the right to modify, amend, or update this Refund Policy at any time. Changes will take effect upon posting to impaxllc.org, and continued use of the services constitutes acceptance of the modified policy.
 

9. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, including any applicable consumer protection statutes where relevant.

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