Privacy Policy

​Impax LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, impaxllc.org, or engage our consulting, coaching, training, or related services (“Services”).

 

By accessing our website or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

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Information We Collect

• Personal Information You Provide

  • Name​

  • Email Address

  • Phone Number

  • Mailing Address

  • Professional or Organizational Information

  • Payment or Billing Information (processed through third-party payment processors)

  • Any information voluntarily submitted through contact forms, intake forms, scheduling tools, or email communications

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Automatically Collected Technical Information

• IP address

• Browser type and version

• Device type

• Operating system

• Pages viewed and time spent

• Referring website

• Cookies and similar tracking technologies

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Sensitive Information
We do not intentionally collect sensitive personal information unless provided voluntarily during consulting or coaching sessions. Any such information is kept confidential and used only for the purpose of delivering the Services.

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How We Use Your Information

• To provide, operate, and manage our Services

• To respond to inquiries and communicate with you

• To schedule appointments and deliver consulting or coaching services

• To process payments

• To improve website functionality and user experience

• To send administrative updates, confirmations, or service information

• To send marketing or promotional communications (with the ability to opt out)

• To comply with legal obligations or protect our rights

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Legal Basis for Processing
We may process information under the following basis:

• Consent

• Legitimate interests

• Contractual necessity

• Legal compliance

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Sharing and Disclosure of Information
We do not sell personal information.

• Service Providers

  • With third-party vendors who perform services on our behalf.

• Legal Requirements

  • We may disclose information to comply with legal obligations.

• Business Operations

  • Information may be transferred as part of business assets.

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Each party shall provide all information and documentation they or the other party would want or need to make informed decisions. Failure to make full disclosure may jeopardize the durability of any agreements or resolution (s) reached. 

 

Confidentiality of Client Information
We maintain strict confidentiality regarding all information shared during sessions, except:

• With explicit written consent to waive confidentiality

• When required by law

• When necessary to prevent imminent harm

  • The service provider is a mandated reporter, so if any allegations of child abuse, threats to harm self or others, or plans made to commit or conceal a crime arise, these allegations will be reported to the proper authorities. ​

• For Impax LLC to defend itself against an ethics complaint

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Confidentiality During Service Provision

The service provider is a trained neutral third-party who helps you speak up about what is important, listen for what is important to the other party/parties, work together, and explore options to resolve disputes. As a neutral third-party, the service provider cannot give legal advice, take sides, determine who is or is not telling the truth, or determine the outcome of the case. 

 

When and if the service provider deems appropriate, other resource people may participate in service delivery. If you wish to have an attorney present during service delivery, consult with your attorney during service delivery, or review any drafted documents before signing, you have the right to do so. 

 

All memoranda, work products, and other materials contained in the service provider's or program's case files are confidential. Any communication made in connection with service provision that relates to the topic(s) being discussed, including orientation, intake, screening, and scheduling, whether made by the service provider or other staff, is confidential. 

 

Complaints Made to Service Provider(s)

In the event a complaint is filed against the service provider or Impax LLC, confidentiality will be waived to the extent necessary for the complaint to prove misconduct and the service provider to defend against the complaint. 

Data Retention
We retain information only as long as necessary for business and legal purposes.

 

Data Security
We implement safeguards to protect your information, though no method is fully secure.

 

Cookies and Tracking Technologies
We may use cookies and similar tools to analyze traffic and improve user experience.

 

Children’s Privacy
We do not knowingly collect information from children under 14. We ask that children and/or guests are not brought to or involved at the time of service delivery. 

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Marketing Communications
You may opt out of promotional emails at any time.

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Your Rights
You may request access, correction, or deletion of your information.

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Changes to This Privacy Policy

We may update this policy periodically.

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Effective Date: 11/13/2025

Last Updated: 12/07/2025